Our Price Match Promise
We are committed to offering products to our customers at the very best price. Our promise to you is that if you find an identical product on offer at a lower price at one of our competitors, we will endeavour to match or even beat that price, subject to Management decision.
How to Claim
If you find an identical product at a lower price at one of our UK-based competitors, we will either price match or, if possible, beat the price.
If you have purchased from us online or, if you haven’t yet purchased but you have found a better price with one of our competitors you can contact our sales team on 01444 238 050. You must provide details of the product, where the product is being advertised at a lower price and the price at which it is being offered for sale.
Terms & Conditions
- The product in question must be new, identical in style, specification, size and colour, weight, and offered on the same terms.
- Our Price Match Promise can be claimed against any competitor in the mainland UK, including UK websites. This excludes factory outlets, auction sites, market stalls, private sales and liquidation (or any other “closing down” or insolvency) sales.
- The competitor store or website must have the product in stock and available for immediate purchase or delivery.
- We must also have the product in question in stock.
- Gift vouchers are exempt.
- Typographical errors shall not apply. No affiliate, promotional, voucher code or media discount applies. Any other retailer’s price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.
- We must be able to verify the lower price being offered by the competitor to our satisfaction.
- The price being matched must include all taxes (including VAT), postage and packing charges as applicable.
- Our Price Match Promise applies up to 2 days after purchase. Proof of purchase will be required, without exception.
- All Price Match Promise transactions are carried out at the discretion of Paper Plus.
- We reserve the right to withdraw this Price Match Promise at any time.