Terms & Conditions


Last updated 26.6.23

The following conditions apply to the sale, loan, hire, servicing or repair of goods supplied by Paper Plus, here in after called “the Company”. These conditions supersede any earlier conditions of the Company and apply to all contracts and override all conditions stipulated by the Buyer and any other agreements between the parties relating to the subject matter hereof are hereby terminated. No alterations or addition to, nor exclusion of, any part of these conditions shall be applicable unless in writing by a partner of the Company. Your use of this website and any service contained within it constitutes acceptance of these terms and conditions in full.


  • The word “buyer” shall include buyer, borrower, hirer, lessees, owner or any other person who is in charge of the goods
  • The word “goods” shall include stationery, including envelopes and paper, office supplies and equipment including spare parts and other items supplied, serviced, repaired, loaned or hired by “the Company”

Prices and Terms of Payment
Charges for goods or services supplied shall be paid in full on or before delivery or completion unless the Buyer has an account with the Company. Where the Buyer has an account, payment shall be made by the 28th day following the invoice date or delivery of goods, whichever is the later. If payment is delayed, the Company reserves the right to charge interest on monies outstanding, and compensation, in accordance with the Late Payment of Commercial Debts Regulations 2013. The Company may close the Buyer’s account at any time at its discretion.

All orders over the value of £10,000, including orders with split invoicing, require a 50% upfront payment before the order can be placed.

We reserve the right to amend and update our prices and product descriptions at any time as required. If we discover a pricing error in your order (eg; an incorrect price in our catalogue, online or in any other promotional materials), we will contact you to inform you of this error and give you the option to continue with the purchase at the correct price or cancelling the order. Please note that we do not have to provide the goods to you at the incorrect (lower) price.

Paper Call-Off

We offer a call off service for our white paper whereby you can order in bulk to cover a term, pay upfront and we will store it for you and deliver it as and when you need.

  • Pallet quantity deliveries only
  • The full order must be used within three months of the date of purchase. Any residual paper on the call-off will be delivered at the end of the three months by arrangement
  • We reserve the right to substitute the paper for a sheet that is of equal or better quality

Collection of Account
In the event of an account being overdue the Buyer shall be responsible to indemnify the Company for costs incurred in collecting the amount including charges payable to debt collectors, solicitors etc on a full indemnity basis. This includes the cost of legal action against the Buyer in order to obtain payment of outstanding accounts, the Buyer is responsible to pay the Company for any bank or other charges incurred on unpaid or returned cheques.

Any time named by the Company for delivery is an estimate only, and while every effort will be made to deliver on time, the Company will not be liable for the consequences of any delay. Claims for damage in transit or shortages shall be made in writing within 5 working days of receipt of goods. Claims for non-delivery shall be made in writing within 5 working days of despatch of goods. If a third party is used and their attempt at delivery fails, for example their van cannot access the premises or no one is on site to take the delivery, we will charge £25 for redelivery.

The property in the goods shall only pass to the Buyer, notwithstanding physical delivery, when payment for them is made in full by the Buyer. The risk in the goods shall pass to the Buyer when delivery is made. The seller reserves the right to repossess the goods to which it has title hereunder and for this purpose the Buyer hereby grants an irrevocable right and licence to the Company’s servants and agents to enter upon all or any of its premises with such transport as may be necessary during normal working hours. Nothing in this condition shall confer any right upon the Buyer to return the goods sold hereunder or to refuse or delay payment therefore unless otherwise agreed.

Specification of Goods: Defects
It is the responsibility of the Buyer to examine goods for defects in materials and/or workmanship which are likely to cause damage or injury. Illustrations, descriptions, weights and measurements are to be taken as a guide only and are not binding in detail. The Company reserves the right without notice and without affecting the validity of the contract, to make such changes in materials, dimensions and design as are reasonable or desirable.

Cancellation of Orders
If wishing to cancel an order, this will need to be done by telephone (Customer care helpline – 01444 238050) as soon as possible after placement of order and followed up in writing quoting any order references as applicable. Please email to sales@paperplusuk.com. Orders cancelled after shipment will be treated as a ‘return’ with a 40% restocking fee applied for stock items or 100% restocking fee for bespoke. Please refer to the returns policy below. We may refuse an order from you for any reason at our sole discretion.

Where assembly of the goods is not done by the Company, the party assembling the goods must follow the instructions supplied with the goods. Failure to do so will invalidate the Company’s liability for damage.

Advice, Information and Opinion
Advice, information and opinion given by any partner, employee or agent of the Company is given without legal responsibility. Any recommendation or suggestion relating to the use of the goods made by the Company either in technical literature or in specific enquiry, is given in good faith, but it is for the Buyer to satisfy himself of the suitability of the goods for his particular purpose, and he shall be deemed to have done so.

Health and Safety
The Buyer undertakes for the purposes of the Health and Safety at Work Act, etc. 1974 that it will take all necessary steps to ensure so far as is reasonably practicable that the goods will be safe and without risk to health when properly used and acknowledges that responsibility for compliance with any applicable health and safety or fire regulations upon the assembly and installation of the goods shall lie entirely with the Buyer.

Limit of Liability
The Company shall not be liable for damage or injury caused by its goods or workmanship beyond replacement of the goods or work on verification of the Buyer’s complaint, when the goods are supplied to a territory outside the U.K. The liability of the Company shall not exceed in any event the liability which it would have incurred under the law. The Company shall not be liable for any consequential loss caused by its failure or delay in servicing, repairing or supplying goods or equipment whether the loss arises from the actions or omissions of the Company, its servants, agents or subcontractors.


  • Guarantees given shall not be applicable outside mainland UK unless expressly stated otherwise by the Company in writing
  • Any guarantee given will be invalidated if the goods are subject to misuse or accident after the Buyer has taken delivery

These Conditions of Sale shall not apply to the sale and erection of storage wall for which special Conditions of Sale are issued and apply.

Governing Law
Any contract between the Buyer and the Company shall be construed in accordance with the Law of England. The Buyer agrees to submit to the jurisdiction of the Courts of Law in England in respect thereof.

Return & Refund Policy

Thanks for shopping at Paper Plus. If you are not entirely satisfied with your purchase, we’re here to help.


You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please do not mark on the original packaging. For damaged items, please refer above to the terms and conditions of sale.


You have 5 working days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please do not mark on the original packaging. For damaged items, please refer above to the terms and conditions of sale.


Specially ordered items & bespoke products (e.g. furniture) are non-returnable or will incur a re-stocking charge. Please check when placing your order. In exceptional circumstances, to be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please do not mark on the original packaging. For damaged items, please refer above to the terms and conditions of sale.

It is advised that you contact our sales team on 01444 238 050 to discuss your return so we can confirm the best possible solution.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Please do not mark on the original packaging. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If goods were delivered to you by our own vehicles, shipping costs can be looked at if replacement items have been ordered.

Environmental Policy

Paper Plus Limited are committed to providing a quality service in a manner that ensures a safe and healthy workplace for our employees and minimises our potential impact on the environment. We will operate in compliance with all relevant environmental legislation and we will strive to use pollution prevention and environmental best practices in all we do.

The key points of our strategy to achieve this are:

  • Minimise waste by evaluating operations and ensuring they are as efficient as possible
  • Minimise toxic emissions through the use of its fleet and the source of its power requirement
  • Minimise energy and water use within our buildings and processes in order to conserve supplies and minimise the consumption of natural resources
  • Actively promote recycling both internally and amongst its customers and suppliers
  • Minimise our waste and then reuse or recycle as much of it as is possible
  • Source and promote a product range to minimise the environmental impact of both production and distribution

Contact Us

If you have any questions on how to return your item to us, please contact our Customer Service Team on 01444 238 050.